RETURNS & EXCHANGES

RETURN & EXCHANGE POLICY

When you purchase a product from ConQuest Scents, we work extremely hard to ensure that the product is free from defects. Whether you purchased directly from us or a retailer, please read the following policies.

Retailer Purchases.

You have several options to return a defective product from a retailer. You can return it to the retailer and you will be subject to their return/exchange policies. You will most likely be required to show a receipt also.

If you want to return/exchange the product from us, you will need the following.

  • Email us at support@conquestscents.com
  • Provide a proof of purchase receipt
  • Initiate the return within 60 days of purchase.
  • The product must be defective in order to be eligible for a return.
  • Return authorization from our support team that is documented.
  • Defective product must be shipped back to us for inspection.

Online Purchases.

If you purchased a defective product directly from us, you can:

  • Email us at support@conquestscents.com
  • Provide your order number..
  • Initiate the return within 60 days of purchase.
  • The product must be defective in order to be eligible for a return.
  • Return authorization from our support team that is documented.
  • Defective product must be shipped back to us for inspection.

Exceptions Include:

  • Used or worn merch returns or exchanges is at our discretion.
  • Used scent products without defect.

If all of the conditions are met, you will be eligible for a refund or an exchange for the same product.